Very friendly and knowledgeable
Very friendly and knowledgeable
No coneback rubber replaced and car returned
The only issue was that I had to pay for the tyre when I was already insured
Quick, efficient and very customer focused. Becky got me a load car at very short notice, wonderful customer service!
Didnt think the alloy wheels were cleaned as well as they did them at Sytner Birmingham
It was delivered on time and they kept me up to date
They lady that dealt with us was excellent. 5 star!
Delivery was expedited without issue.
Very friendly, helpful and knowledgable staff who got the job done in the time and cost stated, no hidden extras and no waiting around. Couldn't ask for more.
Apart from the car being blocked in by someone on delivery day it was all just right.
Rybrook offer a very friendly and efficient service. After picking up a scratch on the passenger door after a MOT, I spoke to reception and within minutes it was whisked away and brought back to me looking like new.
Car picked up and serviced as requested on time
Service professionally done but follow up to get tyres recommended , totally unsatisfactory! So unhappy I cancelled the two tyres and had them done elsewhere. No one asked why I'd cancelled or followed up on our previous visit when whole am wasted.
Exceptional service from Dan Gregory the salesman
Courtesy car ready and waiting and staff engaged, receptive and helpful.
Again excellent customer care, nothing is too much trouble. My car arrived early which was a bonus. I think the unveiling of the new car makes you feel very special & driving out of the showroom was very exciting.
Rybrook always give you the feeling the service has been done thoroughly
The staff did everything they could do to support me, They were very professional.
I was able to book car in for a service without any issues. Collection, service and return of car was completed satisfactory.
delayed pickup by 45 mins
Although I was originally let down, the service from the dealer once I had contacted Mini UK was fantastic.
Very happy with showroom staff 5star. But service is poor. I put this down to the same valeters that reuined my interior still operate at Wolverhampton.
The sevice I received from Rebecca was as usual first class, but slightly let down by me not being able to get my car back on the same day as the engineers hit a few problems with getting coil back and getting tyre.
Very helpful and couteous staff, free car wash and vac, coutesy car provided.
Friendly and professional
See above - I wouldnt trust the service department again after suspicious claims over parts being broken!
Professional service alround
I had use of a courtesy car for the duration of my car service everything was arranged very efficiently
Everything was carried out as requested. Only negative was that for the winter health check I had to ask for a copy of the report to be e-mailed to me as it was not given with my invoice for others works and the winter check.Also wifi not working
I had a great and honest service and the process from the beginning till we got the car keys was organized very well by excellent staff member.
As above, nothing was to much trouble and my previous experience with Honda for may years was surpassed.
Efficient service, everything completed extremely quickly, questions answered comprehensively, it seemed as though nothing was too much trouble
As above passed between staff and not all questions answered about the vehicle controls when handed over
The whole process was very well managed and we had continuity of support throughout. Whilst we went into Rybrook a number of times we were always well looked after. The only minor downpoint was we didn't receive a demo of the roof box or Media pack.
As per above, great service.
The sales assisant was very knowledgable and made the process very easy. She kept us informed throughout the ordering process. When the car was collected she took her time answering questions and explainig all of the controls.
Dealership very good
Kept informed with whats going on. Taxi provided for me to get home. Friendly staff
Whole experience was stress free
Abi listened to me, offered suggestions that were informative and helpful and was very accommodating. It was lovely to collect my car from the showroom, I was offered refreshments and was shown around the car. It was a really nice experience.
very happy with service
A member of staff from Rybrook delivered my car back to my house, nice and clean as always and picked up my courtesy car off me, this saved me lots of time as I have a very poorly Mother at the moment and time has been precious for me these last mont
The service arrangement was very good, I had to change the service date and the lady was very accommodating and arranged for the car to be collected. An excellent service.